Schoology Login Troubleshooting

When using the Schoology login page with LDAP in it (which is the one that auto loads up on opening Chrome and is located in the bookmarks) the password is the same as the password students use for Microsoft. 

For DBE and TPE, as of 12/2025, the password would be the student's [STU ID] + [e] + [!] -- for example: 1234567e! for a student ID of 1234567.

For EMS students, that means it is the same singular password located in the Notes section on the Student Demographics page in Aeries. As the passwords for Google and Microsoft are now the same for all EMS and BIIS students and those were all uploaded into Aeries from the same document Scott used to update and create accounts for the 25-26 SY, there should be no confusion on the passwords for these students. They now only have one password. 

The password will not work if the student has entered their username incorrectly. 

For clarity, all student usernames are structured as follows: FI+LI+Last 4 STU ID. 

For example: js4567 for a student with a first name starting with J and a last name starting with S and a student ID of 1234567. 

If specific students are not able to login on Schoology AND cannot login on Microsoft, that would be indicative of an issue with how the account is hosted in our BUSD server. However, if the student can login on Microsoft, the student has an active profile in Aeries, and the student is using the Schoology login URL with LDAP in it, there is essentially zero doubt that the issue is with what the student is typing for the login or password. 

However, if the teacher has thoroughly verified that everything is typed EXACTLY as shown in Aeries (referencing the Student Email there and the password in the Notes section of the Demographics page or the STU ID)-- there is a bigger issue at hand. If that is the case, the TEAM teacher should submit the ticket with the student ID and should provide a picture OR type the Serial Number associated to the device assigned to the student. Create the ticket under "Hardware>Student Devices" to ensure the issue can be resolved efficiently.