Parent accounts in Schoology are created automatically each night with the sync from Aeries to Schoology.
The parent contact record in Aeries must be associated as a parent to the student for this to happen. Parents use the same Schoology login page as students, if I recall/understand the Schoology knowledgebase articles correctly.
The email for the parent's Schoology account is the same as the username they use for logging into Aeries. I'm not entirely sure how they set the password for it, but I have an understanding that parents receive an email from Schoology after an account is created for them. My assumption has been that the email gives them the proper link and prompts them to set their own password-- if this is wrong, no one has told me otherwise.
There is an option in Schoology User Management that allows individual Parent Accounts to be selected to re-send the login information associated to the account-- if there are specific parents experiencing issues with access, please make (new, individual) ticket(s) for each account requiring an email with the login details for their account.
When a ticket is made, it should be submitted under Tech Platforms>Ed Tech and include the following information:
TITLE: [EMS] Schoology Login Troubleshooting - Parent
- Student ID of Associated Student
- First and Last Name of Parent Requesting Login Details
- Email Address of Parent Requesting Login Details
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